FAQs

Frequently Asked Questions

We do accept payments via Visa/ credit card, we also accept Instant EFT payments from most major banks in South Africa. Place your order as usual & choose the "instant EFT" option when you're checking out.
Sorry! We are completely online. However, feel free to send our Customer Happiness Team a mail on fynbos.leather@gmail.com if you had any questions regarding our products (sizing, material, etc).
All of our products sizes are in the product information.
To avoid any disappointment we have a lead time of 4 - 6 weeks in case something unexpected happens, but usually we tend to have your order ready within the 3 weeks time period. When you add the option to personalise your leather Accessory, it may take a day or two longer.
Returns Policy We want our customers to be happy with their purchase of Fynbos Leather products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund. You are welcome to exchange any unwanted products free of charge, provided that:
  • We offer 30 day returns/exchanges, and 14 day refunds for any product purchased online. Returns can be lodged at the ‘Contact Us’ tab on our website. Please note no returns can be processed during large sale events (Black Friday) and will be processed once the sale event ends.
  • This return specifically excludes personalized products.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Fynbos Leather reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
  • Fynbos Leather reserves the right to refund a purchase if pending fees, accounts or agreements are to be settled between the business and customer or merchant. As a security measure, any standing/pending orders will be placed on hold until outstanding agreements are settled between the business and party/s involved.
  • SALE ITEMS: No returns or refunds on sale items will be accepted, however an exchange for a different size or colour of the same value may be requested within 30 days of purchase. Please note no returns can be processed during large sale events (Black Friday, Sample Sales etc.) and will be processed once the sale event/campaign ends.(Proof of purchase/slip required) Orders, Payments & coupons.

Ordering your product from Fynbos Leather Accessories is super quick. We are an online shop only.

Just add the products you would like to your cart, hit checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an EFT via our PayFast gateway upon checkout.